Reach us directly
Email info@arrtech.ai with your company name and the product involved. Support hours and response times are set in your support contract.
Help us help you faster
- The product involved.
- What happened, and what you expected.
- When it started, and anything that changed before it.
- How it affects your business.
If the console shows an error or a report, attach it. Remove anything your policy does not allow you to share first.
New sources at no charge
If a log source you depend on is not yet supported, ARRTECH adds it at no charge while your contract is active.
The right team for every report
- A security vulnerability in an ARRTECH product: Responsible Disclosure.
- A concern about how an AI feature behaved: AI Incident Reporting.
- Buying, a proof of value or an evaluation: Contact.
