Support contact
Email info@arrtech.ai with the company name and the product involved. The support contract sets the hours and response times.
What to send
- The product involved.
- What happened, and what was expected.
- When it started, and anything that changed before it.
- How it affects the business.
If the console shows an error or a report, attach it after removing anything company policy does not allow sharing.
New sources at no charge
If ARRTECH does not read a log source yet, we add a parser at no charge during the contract.
Where to send other reports
- A security vulnerability in an ARRTECH product: Responsible disclosure.
- A concern about how an AI feature behaved: AI incident reporting.
- Buying, a proof of value or an evaluation: Schedule a meeting.
