Support center
What does support cover, and how do we reach it?
What ARRTECH support includes
ARRTECH writes parsers for new log sources and ships updates that the team installs when it chooses.
Services under the support contract
Common log types parse out of the box. If ARRTECH does not read a log source yet, we add a parser at no charge during the contract.
Packages install from the console, centrally or on a schedule, and suit low-bandwidth links.
Include the product, when the issue began, expected behavior and its effect on the work. Relevant error or case references help the team investigate, using the agreed channel for supporting records.
Product vulnerabilities follow Responsible disclosure. Concerns about AI findings or behavior follow AI incident reporting, so the report reaches the right review process.
Logs stay on the organization’s own servers, and the console records who made each configuration change.
Contact channels and contract terms
How to reach support, and what the contract sets.
Channels
Requests go to info@arrtech.ai with the company name and the product. Contact support lists what to include.
Contract
The support contract sets hours, severity levels and response targets.
