For MDR providers who answer to clients
Approval records for client reviews
The service record connects actions to the policies and approvals behind them. At each review, the provider can show the client what was seen, what was done and who authorized it.
Where AI fits in a managed service
Clients want to know what the AI in a managed service does, and who is responsible for the result.
With ARRTECH, the AI investigates and writes each case with its evidence, and an analyst accepts it.
Approvals and actions
on client networks
Each approval request arrives with the evidence behind it.
Actions on a client’s network run through SOAR playbooks the provider’s team wrote.
A pilot on one client’s alerts
Cyberdroid AI Investigation, in early access, takes one client’s Detection findings or SIEM alerts. It writes each case with a verdict, rationale and evidence for an analyst to accept.
The provider judges it on real cases before committing.
What clients ask
Which of our alerts did nobody look at?
Investigation takes an AI Detection finding or SIEM alert and recommends whether to investigate or monitor, with its reason. Cyberdroid AI Detection is available now to select organizations.
How was that verdict reached?
Each case shows its reasoning and evidence. A separate review tests whether the evidence supports the conclusion, and open objections stay on the case.
Is the night shift as thorough as the day shift?
AI Investigation gives each shift a consistent process and a written case to review. Missing evidence remains visible, and a case without enough evidence stays incomplete.
Who can query our data, and who gets the answer?
Each query stays inside one client’s tenant, and policy sets who may ask and who may receive the answer.
What was done for us, and when?
ARRTECH SOAR keeps every playbook run on record and tracks service levels. AI Investigation logs each request it makes.
Who made the call?
The team. ARRTECH SOAR pauses a playbook at each step the team marks for approval and emails the approver the options. The history shows who chose what, and when.
